We strongly encourage you to consider selecting Express Post. Although Australia Post will no longer guarantee next day delivery on Express Post, these items are prioritised and will be delivered faster than regular post.
SHIPPING WITHIN AUSTRALIA
We use Australia Post to ship your orders. All orders will be provided with a tracking number so you can track your order.
Regular Shipping : $10
Express Post : $13
SHIPPING TO NEW ZEALAND
Sent via Australia Post. Please understand that orders can take 10+ business days to get to New Zealand.
Australia Post Pack and Track International : $18
SHIPPING TO CANADA
Sent via Australia Post. Please understand that orders can take 2-3 weeks to get to Canada.
Australia Post International Parcel with tracking : $20
SHIPPING TO UNITED KINGDOM
Sent via Australia Post. Please understand that orders can take 2-3 weeks to get to the UK.
Australia Post International Parcel with tracking : $20
SHIPPING TO UNITED STATES OF AMERICA
Sent via Australia Post. Please understand that orders can take 2-3 weeks to get to the USA.
Australia Post International Parcel with tracking : $25
Shipping somewhere else? Just send us an email and we can set it up for you.
ANY TAXES OR DUTIES ARE THE RESPONSIBILITY OF THE PURCHASER.
ORDER PROCESSING
Once an order has been placed and payment cleared, your parcel will be dispatched within three (3) business days via Australia Post. Delivery times will vary depending on your location.
We endeavour to get your order to you as soon as possible however some remote areas may take a little longer.
Given that ALL orders come with tracking, unfortunately we cannot accept responsibility for any missing packages.
We will absolutely do our best to chase up Australia Post if any packages go missing but cannot replace lost parcels due to Australia Post's or the end country's postal service handling.
SHIPPING RETURNS
If your parcel is returned to us because it has been undeliverable or uncollected, we will refund you the amount of your order, less the shipping costs. Please understand that even if your order isn't delivered we still have to pay for the shipping.
Payment Options
We offer the following payment options:
- VISA
- Mastercard
- Paypal
- Afterpay
Returns Policy
As a general rule, unfortunately we cannot accept returns on eye patches due to health regulations. All other products may only be returned within 30 days from purchase and all products MUST be in their original packaging and unopened.
If you have a query about a return/exchange, please email orders@kidseyegear.com.au.
It will be the customer's responsibility to pay for return postage for any exchange or return and postage for the new item to be sent.